CM
Clara M
1 reviews | Active since Apr 2024
04 Apr 2024, 13:46
Mokopane Vumatel outages
Lots of outages lately... Takes very long to resolve problems.
Helpful (0)
Replies (5)0
Replies (5)
Vumatel's replyOfficial
04 Apr 2024, 18:46Good day Clara
We appreciate you contacting us. I would like to inform you that we deeply regret the inconvenience caused by the recent service interruptions in your location. However, I am pleased to announce that the issues have been addressed and resolved. Thank you for your patience and understanding.
Regards
The Vuma Team
We appreciate you contacting us. I would like to inform you that we deeply regret the inconvenience caused by the recent service interruptions in your location. However, I am pleased to announce that the issues have been addressed and resolved. Thank you for your patience and understanding.
Regards
The Vuma Team
Vumatel's reply04 Apr 2024, 18:46
Official
Good day Clara
We appreciate you contacting us. I would like to inform you that we deeply regret the inconvenience caused by the recent service interruptions in your location. However, I am pleased to announce that the issues have been addressed and resolved. Thank you for your patience and understanding.
Regards
The Vuma Team
We appreciate you contacting us. I would like to inform you that we deeply regret the inconvenience caused by the recent service interruptions in your location. However, I am pleased to announce that the issues have been addressed and resolved. Thank you for your patience and understanding.
Regards
The Vuma Team
CM
Clara M's updateReviewer Update
04 Apr 2024, 19:25I appreciate your reply but unfortunately the problem is still not resolved, we still don't have internet.
CM
Clara M's update04 Apr 2024, 19:25
Reviewer Update
I appreciate your reply but unfortunately the problem is still not resolved, we still don't have internet.
CM
Clara M's updateReviewer Update
05 Apr 2024, 05:09Day 3 and still no internet....
Extremely disappointed in Vumatel.
Extremely disappointed in Vumatel.
CM
Clara M's update05 Apr 2024, 05:09
Reviewer Update
Day 3 and still no internet....
Extremely disappointed in Vumatel.
Extremely disappointed in Vumatel.
Vumatel's replyOfficial
05 Apr 2024, 14:56Good day Clara
Thank you for taking my call. Please note that we have escalated the matter to the support team and your ticket number is ***0
Regards
The Vuma Team
Thank you for taking my call. Please note that we have escalated the matter to the support team and your ticket number is ***0
Regards
The Vuma Team
Vumatel's reply05 Apr 2024, 14:56
Official
Good day Clara
Thank you for taking my call. Please note that we have escalated the matter to the support team and your ticket number is ***0
Regards
The Vuma Team
Thank you for taking my call. Please note that we have escalated the matter to the support team and your ticket number is ***0
Regards
The Vuma Team
CM
Clara M's updateReviewer Update
06 Apr 2024, 03:29Day 4 Still no internet ...
I definitely won't recommend Vumatel or Webafrica to anyone especially if you are studying from home or have a small business.
Both my children are studying from home, BSc IT robotics and BEd intermediate phase. Thanks to the faulty internet they are unable to send in assignments or take any tests. Unfortunately universities do not accept internet outages as an excuse for missing the deadlines. If the problem isn't fixed (which I hope and pray is not too late already) Vumatel and Webafrica will have caused us to have wasted R120 000 this year. I hope you understand how serious this is and why we are so disappointed.
I definitely won't recommend Vumatel or Webafrica to anyone especially if you are studying from home or have a small business.
Both my children are studying from home, BSc IT robotics and BEd intermediate phase. Thanks to the faulty internet they are unable to send in assignments or take any tests. Unfortunately universities do not accept internet outages as an excuse for missing the deadlines. If the problem isn't fixed (which I hope and pray is not too late already) Vumatel and Webafrica will have caused us to have wasted R120 000 this year. I hope you understand how serious this is and why we are so disappointed.
CM
Clara M's update06 Apr 2024, 03:29
Reviewer Update
Day 4 Still no internet ...
I definitely won't recommend Vumatel or Webafrica to anyone especially if you are studying from home or have a small business.
Both my children are studying from home, BSc IT robotics and BEd intermediate phase. Thanks to the faulty internet they are unable to send in assignments or take any tests. Unfortunately universities do not accept internet outages as an excuse for missing the deadlines. If the problem isn't fixed (which I hope and pray is not too late already) Vumatel and Webafrica will have caused us to have wasted R120 000 this year. I hope you understand how serious this is and why we are so disappointed.
I definitely won't recommend Vumatel or Webafrica to anyone especially if you are studying from home or have a small business.
Both my children are studying from home, BSc IT robotics and BEd intermediate phase. Thanks to the faulty internet they are unable to send in assignments or take any tests. Unfortunately universities do not accept internet outages as an excuse for missing the deadlines. If the problem isn't fixed (which I hope and pray is not too late already) Vumatel and Webafrica will have caused us to have wasted R120 000 this year. I hope you understand how serious this is and why we are so disappointed.