Mitchells Fibre/Vumatel does not know about customer service

Mitchells Fibre/Vumatel Reach, what a joke this organisations have become in the Mitchells Plain community. The companies are only about the bottom line and once they got you dont expect anything else from them because they all they will do is refer you back to your relevant ISP. It has been established by Vumatel service technicians that the installation which took place was not up to scratch and the cable broken but Vumatel now expects me to for a re-installation cost of R1725 because of a bad installation done in the first place. Considering I had to wait on a 3rd call out the first time round for an installation to take place. Vumatel catch a wake up...I called Vumatel and Tabelo Nahlangu after a while told me that I cannot hold for a manager because she has other customers to assist, so what am I? Seriously don't your company/ies value its customers?