Missed appointments and Unresolved tickets

I am extremely disappointed with the service I’ve received from Vumatel over the past week. My Wi-Fi issue has remained unresolved despite multiple follow-ups, and the overall support experience has been frustrating and inconvenient. Vumatel scheduled technician Kabelo from Kwa Thema, but the appointments either never happened or the technician arrived so late that no work could be completed. Every missed or delayed appointment meant more time without proper connectivity and more time wasted waiting for a service that never materialised. On top of that, Web Africa keeps insisting the issue is fixed, but between the two companies, the service has been equally poor. I waited three days for Kabelo the technician in the east rand to arrive, and no one pitched up. Then they went ahead and marked the ticket as “resolved,” only for the problem to persist. They continue closing tickets just to meet KPIs, not to ensure customer satisfaction, because each time I need to raise a new ticket as if it’s a brand‑new issue. At this point, all I want is a proper, lasting resolution instead of empty promises and closed tickets.