Making promises they can’t keep

Vumatel seemed like an excellent choice as a fibre service provider. They advertise to install within 2 to 3 weeks and they seem to be hard at work laying fibre. It’s been nearly 6 weeks since signing up with my service provider. I am still waiting for Vumatel to tell me when they can connect me. The fibre has been installed in our estate but is still being tested. So it’s live but not live. In the meantime nobody can tell you if it will be another month or two or three before they can install the service at our respective homes. When will someone call me? When will I get an answer? Is their service as bad as all the other companies?