Loyal customer of 6 years gets removed

After having a Vumatel connection for 6 years, they cut it. Managed to get it reconnected, it worked for a week then cut it again. Spoke to 5 different call centre agents. 3 of the 5 calls were sent to an NPS score rating before I’d finished the call. Spoke to Phumiza Puma, the rudest person I’ve ever dealt with. Eventually my husband went and sat at their offices and didn’t leave until we were reconnected. A “data issue” had changed our physical address and they cut our connection because they didn’t have proof of address. Just shocking.