Lousy VUMATEL

Unfortunately due to the lack of thought by the responsible authorities (or maybe its more devious than that) fiber internet providers are allowed to create cozy little "Lock in" situations where there can be no competition and consequently they can charge what they like and maybe respond to problems when they feel like it, or maybe not.

I tried to make a complaint to VUMATEL about their poor performance following their published complaints procedure by sending an email to "***". What I got by return was an email from Microsoft saying "Your message to *** couldn't be delivered. The group directors only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list." So either they are totally *********** by not updating their complaints procedure or they are deliberately isolating themselves from complaints. My advice to anyone thinking of having fiber internet installed, steer well clear of VUMATEL. If you don't you will more than likely be highly disappointed.

Keith.