Lousy service from Vumatel quick at taking the money

poor service fibre service went down jan 15 took 3 days to resolve. fibre went down 22nd jan still waiting for service to be restored customer service read of a script and keep apologising but no action they have no clue on the issues and keep repeating they awaiting for the job to be assigned. quick to debit your account but lousy at service. regretfully they are the only service providers having the monopoly hence the don't care attitude