PS
Pelaelo S
1 reviews | Active since Apr 2012
27 Oct 2023, 08:05
Lousy Service
Our connection has been down for 3days now and Vox assures us its on Vumatels side and they have been logging it with them to no avail This is ******* and unbudget for expenses.
Helpful (0)
Replies (6)0
Replies (6)
Vumatel's replyOfficial
27 Oct 2023, 09:41Good day Pelaelo *****ya
Thank you for getting in touch.
Please provide us with your Vumatel ticket, so we can investigate.
Kind regards
The Vuma Team
Thank you for getting in touch.
Please provide us with your Vumatel ticket, so we can investigate.
Kind regards
The Vuma Team
Vumatel's reply27 Oct 2023, 09:41
Official
Good day Pelaelo *****ya
Thank you for getting in touch.
Please provide us with your Vumatel ticket, so we can investigate.
Kind regards
The Vuma Team
Thank you for getting in touch.
Please provide us with your Vumatel ticket, so we can investigate.
Kind regards
The Vuma Team
PS
Pelaelo S's updateReviewer Update
27 Oct 2023, 09:59It was a vox communique we received since we now are under Vox and Vumatel and no longer SADV.
PS
Pelaelo S's update27 Oct 2023, 09:59
Reviewer Update
It was a vox communique we received since we now are under Vox and Vumatel and no longer SADV.
Vumatel's replyOfficial
27 Oct 2023, 10:14Thank you for your response.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team
Vumatel's reply27 Oct 2023, 10:14
Official
Thank you for your response.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team
PS
Pelaelo S's updateReviewer Update
27 Oct 2023, 11:37Reaching out and vetting has been done by the ISP already.I wouldn't have taken this approach had that not been done.VOX Telecoms advises they have informed your ****** office of our issue since the 25th and they too are disgusted by your lack of apathy.
PS
Pelaelo S's update27 Oct 2023, 11:37
Reviewer Update
Reaching out and vetting has been done by the ISP already.I wouldn't have taken this approach had that not been done.VOX Telecoms advises they have informed your ****** office of our issue since the 25th and they too are disgusted by your lack of apathy.
Vumatel's replyOfficial
27 Oct 2023, 13:21Thank you for your response.
Please ask the ISP for your ticket number.
Kind regards
The Vuma Team
Please ask the ISP for your ticket number.
Kind regards
The Vuma Team
Vumatel's reply27 Oct 2023, 13:21
Official
Thank you for your response.
Please ask the ISP for your ticket number.
Kind regards
The Vuma Team
Please ask the ISP for your ticket number.
Kind regards
The Vuma Team
PS
Pelaelo S's updateReviewer Update
27 Oct 2023, 17:02I wish to inform you that Ms.Shakira(sic) took the initiative to follow up with us.The first person to do so in 72hrs since logging complaint and for that we are grateful.Keep up the good work Ms.Shakira(sic).
PS
Pelaelo S's update27 Oct 2023, 17:02
Reviewer Update
I wish to inform you that Ms.Shakira(sic) took the initiative to follow up with us.The first person to do so in 72hrs since logging complaint and for that we are grateful.Keep up the good work Ms.Shakira(sic).