Lousy after sales service

In July 2020, we were left without internet for a week. After many back and forth Whatsapp chats, it was eventually sorted out. I was told by Vumatel and Webafrica that I would be refunded or credited a pro rata amount for the week that we were left without internet. I have tried to contact them on numerous occasions, but I've just been given the runaround. I understand that it was lockdown, but as their agents are working remotely, they too have not been getting me any answers. I was told that it's with the finance department, then they were checking my profile to see what the billing department has said. I was then promised callbacks, which of course never happened. Even one of the agents, Lisa, promised to give me a call back on the 17th of August as I chatted to her on the 15th. And yet I'm still waiting. So, they give you lousy after sales service!!!!! But they are very quick to send you messages that your account is due!!!