ZH
Zakariyya H
1 reviews | Active since Oct 2021
25 Apr 2023, 12:38
Lost hope
I have gotten fiber through vumatel late in 2021 (around Oct/Nov) I probably had 8 outages to date Turnaround time is ridiculous
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Replies (3)0
Replies (3)
Vumatel's replyOfficial
27 Apr 2023, 11:33Good morning Zakariyya
We trust that you are well
We are truly sorry for the experience. Can you please advise if you are unable to connect?
Kind Regards
The Vuma Team
We trust that you are well
We are truly sorry for the experience. Can you please advise if you are unable to connect?
Kind Regards
The Vuma Team
Vumatel's reply27 Apr 2023, 11:33
Official
Good morning Zakariyya
We trust that you are well
We are truly sorry for the experience. Can you please advise if you are unable to connect?
Kind Regards
The Vuma Team
We trust that you are well
We are truly sorry for the experience. Can you please advise if you are unable to connect?
Kind Regards
The Vuma Team
ZH
Zakariyya H's updateReviewer Update
28 Apr 2023, 08:10I do not have internet connection since Thursday 20th April. However, I only logged the fault on Sunday 23rd. It's been 5 days since Sunday, I still do not have connection.
A technician came on Wednesday and said that the line needed to be rerouted. When I phoned VOX, only then did I find out that I will receive a quote for this because the wire is damaged. Firstly, I did not receive any quote as yet. Secondly, when the line was being installed - we requested the line to be put in conduits. The installers said that this was not needed and we accepted this as we did not have experience in fibre lines being installed. Now that the wire is damaged, why should I have to bear the cost when we requested conduits in the first place???
A technician came on Wednesday and said that the line needed to be rerouted. When I phoned VOX, only then did I find out that I will receive a quote for this because the wire is damaged. Firstly, I did not receive any quote as yet. Secondly, when the line was being installed - we requested the line to be put in conduits. The installers said that this was not needed and we accepted this as we did not have experience in fibre lines being installed. Now that the wire is damaged, why should I have to bear the cost when we requested conduits in the first place???
ZH
Zakariyya H's update28 Apr 2023, 08:10
Reviewer Update
I do not have internet connection since Thursday 20th April. However, I only logged the fault on Sunday 23rd. It's been 5 days since Sunday, I still do not have connection.
A technician came on Wednesday and said that the line needed to be rerouted. When I phoned VOX, only then did I find out that I will receive a quote for this because the wire is damaged. Firstly, I did not receive any quote as yet. Secondly, when the line was being installed - we requested the line to be put in conduits. The installers said that this was not needed and we accepted this as we did not have experience in fibre lines being installed. Now that the wire is damaged, why should I have to bear the cost when we requested conduits in the first place???
A technician came on Wednesday and said that the line needed to be rerouted. When I phoned VOX, only then did I find out that I will receive a quote for this because the wire is damaged. Firstly, I did not receive any quote as yet. Secondly, when the line was being installed - we requested the line to be put in conduits. The installers said that this was not needed and we accepted this as we did not have experience in fibre lines being installed. Now that the wire is damaged, why should I have to bear the cost when we requested conduits in the first place???
ZH
Zakariyya H's updateReviewer Update
29 Apr 2023, 13:34No response
ZH
Zakariyya H's update29 Apr 2023, 13:34
Reviewer Update
No response