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Darian E

1 reviews | Active since Aug 2013

22 Jun 2018, 17:55

lost all confidence in VUMATEL.

Vumatel was here to install a CPE, CPE was installed. but my fibre optic cable was not connected i have been without service for three consecutive days, i will not pay the installation fee because of the incompetence and inconvenience caused, you can come and remove your useless CPE, and i will find myself a more competent provider. a very helpful fellow named Lunga has given me the numbers for 3 managers, i tried to call each of them 3 - 4 times with no answer, so much for appointing service managers who dont answer thier phones. i am utterly discussed and disgraced for a first time customer, my experience was horrific which is still an under statement. you name yourself VUMATEL but your service is more like turtletel. im disgusted.

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Replies (1)
Vumatel
Vumatel's reply23 Jun 2018, 13:55
Official

Good day Darian,

Thanks for taking our call earlier, again we apologise for the service that you have received thus far. We are working on the issue that you have raised and will make contact with you on Monday.

Kind regards,

The VUMA Team