Loss of connection and bad service

Good day I lost connection on saturday the 6 April 2024, I called the MWEB technical department on Monday the 8 April 2024 spoke to an agent and given a reference number ***9, I was advised an agent will contact me to resolve the connection problem remotely if unsuccessful they will send a technician to resolve it. To date I have not received any communication from Vumatel or MWEB, I have called the technical team 3 times and still I am just told my query will be escalated and still I don't get any feedback or communication. I last spoke to Ayole on Tuesday 16 April 2024 he advised he is going to escalate the query to his manager so that technicians can be dispatched to my house the following day which was supposed to be yesterday the 17 April 2024. I waited the whole day and again no communication and no technician dispatched. This is totally unacceptable, I am paying for a service that I am not receiving. Please advise me if you are not able to resolve this for me so that you may cancel your contract and give me my money back. I cannot keep contacting you and you guys decide to ignore me as a customer. I need feedback ASAP, Onela Nkotobe account number ***4