LOOSING OUR JOBS BECAUSE OF FIBER :-( (AFRIHOST/VUMA)

My debit order reverse last week Friday(31/07/2020)due to my salary that was paid late, I emailed Afrihost/Vuma the following day(Saturday 01/08/2020) to make arrangements for me to make the payment,they rep**** to me on the 04/08/2020 to say that they will contact Payfast Fibre team who will provide us with a link, we received the link yesterday an i asked when after payment is made via the link will the fiber get back on, the agent said in a hour or 2, i called this morning because the Fiber is still off and we are working from home and we could not work since the weekend, WE ARE GONA LOOSE OUR JOBS, The agent who assisted me this morning tells me that i was given wrong information and that we should not have paid via the link. He also said we must now wait 2 - 3 days before the payment reflects then the Fiber will be back on. Now i am asking YOU MUST WE FIRST LOOSE OUR JOBS BEFORE YOU RE CONNECT THE FIBER...PLEASE ASSIST. I AM GOING TO THE PRESS AS WELL BECAUSE OF THIS *********** SERVICES I RECEIVED.