Livid Vumatel Customer due to idiotic installers

Good Day Vumatel

I am very livid. I sent a WhatsApp message on Friday requesting the pole to be moved into our yard, we the only paying recipients on the vumatel using that pole. The pole was installed in our back neighbours yard and their fence wall was now build into our yard because the pole was in the way. So your installers arrived on Friday and told us because they rushing to Bloem they will come on Saturday morning to move the pole. They didn't pitch yesterday and only came today with another gentleman. They arrived just after 13:30 and sighed in our yard, went to the neighbours yard and came back to close the hole. We asked them what is the issue? They now told us they will not move it because what if the other people want to install fibre from the other three household? Like what the hell, we are your paying customers, not people you hope will take fibre with you. If those people wanted to install fibre they would have done so.

Now this is what is going to happen, the fence wall is now an L in our yard because of the damn pole. Tomorrow we are going to the municipality, for the people to fix the wall that pole has to be moved that is what your idiotic installers didn't fathom. Vumatel it's either you move the damn pole into our yard, or you come and take your damn installation. If not, then we will be finding people to remove the damn thing and I will not be paying or taking any subscription with you. You either move it, remove it completely and I take fibre with another company or I get someone to remove it. You are not going to make our life difficult. If by end of business day tomorrow that pole is not moved or removed I will be finding someone to do it. They were here on Friday and did not have an issue, now the third man arrives and now there is an issue.....