Literally the most useless company

I am blown away by the complete disregard you treat your customers. My wifi went down last Monday ( 24 Sept) I have called your call center - I am not even joking over 45 times in the last week. I have spent more than R450 in airtime and not even going to begin to talk to the amount of data I've had to buy to deal with your incompetence.

There is NO communication - to me, or internally and your call center agents could not give a dam. I've repeatedly been told they are not maintenance and so dont know what the problem is and I must just shut up and wait for someone to come to my house. You have sent teams over to my house probably 8 times when I have not been there, even after saying I would be there between x times. I have sat waiting for over 8 hours in the last week for your 'Vuma heroes' to come to fix the problem - only to call and be told no one can come to help because someone did not arrive at work - not my problem.

I keep getting promises of phone calls - that's laughable. no one from Vumatel has contacted me, apart from yesterday - basically telling me that person I had spoken to previously had not passed on the message and again another stuff up and sending someone to my house without me being there.

Honestly i have no idea how you run your company but there is a HELL OF A LOT of work that needs to be done. I didn't think it was possible to be worse at customer service than other companies but congrats Vumatel - I'd say you pretty much the most useless service provider in SA. wooohooo!