Hellopeter
Share Your Experience
ZS
Zodwa S

1 reviews | Active since Apr 2012

25 Nov 2017, 15:10

Link constantly down

Is there a reason why every month for a minimum of 3 days I do not have connectivity, when I call your call centre I am told that the link is down, why is it that my link is always going down and I am left with no network and no one in your organisation seems to be able to resolve my issue?

0
Replies (2)
Vumatel
Vumatel's reply27 Nov 2017, 10:36
Official

Hi Zodwa

Thank you for reaching out, we have just confirmed that your line is up, we will contact our network operation centre to have a look at your line and assist to make sure the issue is resolved accordingly.

We truly apologise for this.

Regards

The VUMA Team

Best regards,

ZS
Zodwa S's update28 Nov 2017, 07:51
Reviewer Update
Granted the link is now back up, however, my question is why is it unstable? Why do I experience broken service monthly? I have reported this to your call centre several times and am always told that we will look in to it and revert, however, no one comes back to me and to date I still have no resolution.