Line Speed

Item: Vumatel
Rating: 1
Author: Eran M

Hi,

My line was installed on the 3rd of October. I app**** for a 100/100 line speed.

I am only getting 50/50. I was given a reference number 17052 on the 6th October. Today is the 11th of October and I have not heard from Vumatel and my line speed still hasn't been ammended.

Please can you attend to this as I am paying for a service I am not getting.

Regards, Eran

Helpful (0)

Replies (2)

Vumatel's replyOfficial

12 Oct 2017, 10:04

Hi Eran,

We trust that you are well.

We are aware that the issue has not been resolved and we are trying to sort it out as soon as possible. We are awaiting feedback and will be in touch with you shortly.

We hope you find the above in order.

Kind Regards

The Vuma Team

Best regards,

Vumatel's reply12 Oct 2017, 10:04

Official

Hi Eran,

We trust that you are well.

We are aware that the issue has not been resolved and we are trying to sort it out as soon as possible. We are awaiting feedback and will be in touch with you shortly.

We hope you find the above in order.

Kind Regards

The Vuma Team

Best regards,

Eran M's updateReviewer Update

12 Oct 2017, 10:46

That is ridiculous that I have to pay for a service I am not receiving? I feel that your company should be paying my ISP for the service that I am not receiving until such time as it is resolved. Secondly how will I be contacted to know that my issue has been resolved?

Eran M's update12 Oct 2017, 10:46

Reviewer Update