PS
Previn S
1 reviews | Active since Feb 2019
17 Feb 2019, 20:20
Line not configured after 5 days
Had a fibre installation completed on Tuesday, it's now Sunday and the line has still not been configured. I have called five times and each time they say the serial number of the CPE device is incorrect despite me giving them the number on the box each time! How long does it take to get a working fibre connection! My ticket number 146680.
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Replies (2)
Vumatel's replyOfficial
18 Feb 2019, 15:28Good day
Please accept our sincere apologies for the service you have received. Kindly note that a Vuma hero will be in contact with you to assist further.
Regards
The Vuma Team
Please accept our sincere apologies for the service you have received. Kindly note that a Vuma hero will be in contact with you to assist further.
Regards
The Vuma Team
Vumatel's reply18 Feb 2019, 15:28
Official
Good day
Please accept our sincere apologies for the service you have received. Kindly note that a Vuma hero will be in contact with you to assist further.
Regards
The Vuma Team
Please accept our sincere apologies for the service you have received. Kindly note that a Vuma hero will be in contact with you to assist further.
Regards
The Vuma Team
PS
Previn S's updateReviewer Update
20 Feb 2019, 07:42The line was configured the next day. Vumatel were prompt in responding to the issue.
PS
Previn S's update20 Feb 2019, 07:42
Reviewer Update
The line was configured the next day. Vumatel were prompt in responding to the issue.