Line not being activated.

Downtime is never good especially when you work from home. Recently changed my ISP which has been fantastic but the same cannot be said for Vumatel. What should be a seamless process to activate an existing line is taking forever. When lady called to get the serial number she was supposed to call back and never did. Next day I find out that she did nothing with the number she asked for. Unable to work due to this. Called the lady back twice only to have the phone hung up on me. It’s real shame we have this kind of service from Vumatel and seeing all these negative reviews about them proves the point.