JVdW
Jaan-Mari Van der Walt
1 reviews | Active since Jun 2017
20 Jun 2018, 12:22
Line not activated
My Fibre line was installed on 10 May 2018. After eventually receiving my router from Telkom. I have now been struggeling for about 3 weeks to get my fibre activated. I have called telkom numerous times. I have called Vumatel numerous times and they ensured me that from their side everything is done so that my line can be activated. Well this morning I speak to a manager in Telkom and they advise me that they need to request that Vumatel closes the file off, then my line can be activated. This has been escelated to them numerous times. I am not sure if who the culprit is, but I am sick of this blame game. I need internet urgently!!!! Please assist!
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Replies (3)0
Replies (3)
Vumatel's replyOfficial
20 Jun 2018, 15:59Hi Jaan-Mari
Thank you for making contact with us, as discussed we will get this matter resolved. I have alerted our CT team to assist.
Kind regards
The VUMA Team
Best regards,
Vumatel's reply20 Jun 2018, 15:59
Official
Hi Jaan-Mari
Thank you for making contact with us, as discussed we will get this matter resolved. I have alerted our CT team to assist.
Kind regards
The VUMA Team
Best regards,
JVdW
Jaan-Mari Van der Walt's updateReviewer Update
20 Jun 2018, 16:18Thank you guys so much!!! I am sorted out. Within an hour you guys fixed everything!!! Thank you!!!
JVdW
Jaan-Mari Van der Walt's update20 Jun 2018, 16:18
Reviewer Update
Thank you guys so much!!! I am sorted out. Within an hour you guys fixed everything!!! Thank you!!!
Vumatel's replyOfficial
21 Jun 2018, 09:40Hi Jaan-Mari
It's our pleasure hope you enjoy your Vuma fibre connection.
Kind regards
The VUMA Team
Best regards,
Vumatel's reply21 Jun 2018, 09:40
Official
Hi Jaan-Mari
It's our pleasure hope you enjoy your Vuma fibre connection.
Kind regards
The VUMA Team
Best regards,