Line Issues

Customer Service plays a big role in maintaining customer satisfaction. Overall I have been with Vumatel for nearly a year now and never really had issues with them. However, in recent months I have been having plenty of connection issues where I lose connection when someone is activated and in one case have to wait 6 days to be reconnected. Lastly, it really would not hurt if customers receive notification of when maintenance will be done in our areas in order for those of us who work from home can make alternative arrangements for internet connection.

From the start with you guys, I have been blown away by the wonderful customer service I have received, from my installation right through to my connection. However, these days with my current situation my perspective has changed so much, especially with the number of maintenance guys pitching up to fix fault lines and not providing feedback to us or just being plain rude when inquiring about how long maintenance will take.

It would also be a great help if we could reach Vumatel directly with such issues instead of having to go through a whatsApp line where agents cannot provide plausible feedback and 90% of the time inform us, "they are waiting on Vumatel to get back to them".