Line down within days of installation

<p>Fibre in the area! Yay! NOT</p> <p> </p> <p>Ordered and was installed on 21 July 2017. Finally managed to get the package I wanted sorted on 26 July 2017. Get home all excited and BAM!!!! The line is dead. Spent 30 minutes on the phone being transferred from one person to the next. Finally told a ticket needs to be logged. Told the ticket will be logged and an sms will be sent to me. 3 hours later no sms. Phone again. Anoter 15 minutes on the phone. The ticket was never logged - the person **** thinking the faeries are going to fix the problem. Finally a ticket is logged. Promised resolution within 48 hours. The burning question is how long is this going to take. Nobody has contacted me or shown any interest in helping to resolve this. Do I need to cancel the package I ordered as I need to pay for it even though I have not been able to use it this far because Vumatel cannot provide the line needed?</p>