Line down for 7 days, and counting

I'm at my wits' end here with dealing with Vumatel in the Randburg area (technically Vumatel Aerial, which was Fibrehoods, along with Britelink). After fighting for 2 months to get my line installed, it was up for 1 whole week before I was suddenly disconnected (most likely sometime during the day on Fri 29 Sep 2017). It's been 7 days now, and several technicians have been sent out, but Britelink and Vumatel just can't seem to figure out how to reconnect me. Every technician that arrives here is absolutely clueless about the issue at hand, and doesn't have the information he needs to do the job, so they end up leaving without accomplishing anything. The scale of the incompetence here is absolutely astounding to me.