PT
Penn T
1 reviews | Active since Mar 2013
05 Feb 2018, 13:43
LINE DOWN
My line has been down for a week now with no response from Vumatel. This is well above your stated SLA of 48 hours. Vumatel is turning out to be worse than telkom when it comes to support. I wish there was another provider in my area.
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
05 Feb 2018, 15:16Good day
We trust that you are well.
Kindly email us your address and contact details to *** so that we can look into your issue. Please provide us with your ticket number as well.
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply05 Feb 2018, 15:16
Official
Good day
We trust that you are well.
Kindly email us your address and contact details to *** so that we can look into your issue. Please provide us with your ticket number as well.
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,
PT
Penn T's updateReviewer Update
05 Feb 2018, 16:0854a 1st Avenue Westdene, Ticket:41511. Vumatel is a big disgrace.
PT
Penn T's update05 Feb 2018, 16:08
Reviewer Update
54a 1st Avenue Westdene, Ticket:41511. Vumatel is a big disgrace.
Vumatel's replyOfficial
12 Feb 2018, 14:06Good Afternoon
We trust that you are well.
Thank you very much for taking our call this afternoon and for giving us permission to mark the issue as resolved on our side.
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply12 Feb 2018, 14:06
Official
Good Afternoon
We trust that you are well.
Thank you very much for taking our call this afternoon and for giving us permission to mark the issue as resolved on our side.
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,