Line constantly down

Signing up with vumatel seemed like the next best thing, especially after my painful Telkom experience. All was well till almost routenly I would experience connection problems. The wiring system should have been an early indicator of future problems, a almost non systematic bundle of wires tangled up in the midst of our water drainage system. The general state of the wires made the whole job look very unprofessional and hurried, as though in an effort to install as many units as possible with no regard for the method in which the job was done. Expectantly the line always has issues, at times the jumbled network of wires is so confusing to the technicians that they don’t know which wire serves which house. So, once again, I come hone from an exhausting day at work to find the network down, I am told that I might have to wait 72 hours for a technician to assist, in the meantime I have no means to do any of the work I bring home or work on time sensitive projects! Could something more durable be done? And could Vuma prioritize errors that stem directly from their own negligence. ***