Line cancelled for no reason

On the 1st of August 2025, Vumatel cancelled my fibre line without any reasons. This was confirmed after I contacted them on the same day. No one at Vumatel could give me a reason why the line was canceled. There was no request and account is not in arrears. As of today, the 6th of August, my line is still not active. I then contacted Vumatel again where they first **** to me that they didn't cancel the line. After the agent looked at my account and realized that I was telling the truth, he said I should apply for a line again. He could see that the line had been canceled, but could see no reason why. I wanted to know then why do I have to go through the process because my line at my ISP is active and open and the fault lies with Vumatel. His words were it's just the process. I then asked if I could speak to his manager, I was put on hold and then informed his manager was in a meeting. I then asked for another driver and the guy told me he only reported to one driver and later pushed the phone to death. I called back where another agent told me the manager had left a note on a piece of paper I just have to apply for another line. For what!!!!! Why do I have to go through the process of 2 weeks without fiber because Vumatel made a mistake. What type of customer service Vumatel's people provide. And from then on, a manager leaves a note on a sticky note for a customer without trying to fix what they were rushing. Until now, my problem has not been sorted. Think ICASA and the CEO are the next step.