Line activation mysteriously delayed without explanation. No Support channel

I have a pre-existig fibre installation in my apartment (De Velde, Somerset West) and placed an order via afrihost. It's been 2 weeks with no progress. They claim the delay is on Vumatel's side. And I believe them.

What annoys most is that Vumatel has no support channel. They have a number on their website that doesn't work (at least you can't select any of the options to speak to anyone). Worst service I've seen in a long time. And such a demotivating experience when so many other services in Cape Town actually work.