PG
Philip G
1 reviews | Active since May 2020
25 May 2020, 09:42
Line activation delay
After 3 weeks of multiple calls and complaints, my fiber installation was finally done last Thursday. A compliment to the installation team, they conducted themselves well at their task. Unfortunately, regardless of one of the technicians already phoning to activate the line before they left my premises, and me following up with both Vumatel and my ISP, it's been 72h and the line is not active. Please assist urgently to activate my line.
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Replies (3)PG
Philip G's updateReviewer Update
25 May 2020, 12:30An update on the above. Out of desperation I have contacted Vumatel again. It was confirmed that indeed the line has not yet been provisioned on their side and should have happen shortly after installation. The helpline operator was unable to give me a time frame of when this will happen, eventually a lead time of 24 hours was given just to get me off the line. So a process that should have been concluded the same day as installation, has to date taken 96 hours and 3 phone calls, and I'm expected to wait another 24 hours...
PG
Philip G's update25 May 2020, 12:30
Reviewer Update
An update on the above. Out of desperation I have contacted Vumatel again. It was confirmed that indeed the line has not yet been provisioned on their side and should have happen shortly after installation. The helpline operator was unable to give me a time frame of when this will happen, eventually a lead time of 24 hours was given just to get me off the line. So a process that should have been concluded the same day as installation, has to date taken 96 hours and 3 phone calls, and I'm expected to wait another 24 hours...
PG
Philip G's updateReviewer Update
25 May 2020, 16:44Line finally activated. Thank you for sorting out the problem.
PG
Philip G's update25 May 2020, 16:44
Reviewer Update
Line finally activated. Thank you for sorting out the problem.
Vumatel's replyOfficial
25 May 2020, 17:25Hi Philip
We are glad that the issue has been resolved.
Kind Regards
The Vuma Team
We are glad that the issue has been resolved.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply25 May 2020, 17:25
Official
Hi Philip
We are glad that the issue has been resolved.
Kind Regards
The Vuma Team
We are glad that the issue has been resolved.
Kind Regards
The Vuma Team
Best regards,