Line Activation

Vumatel installed my new line on Friday 31 May 2024 and my line is still NOT activated. After numerous calls to them they realized yesterday (4 Jun 2024) that the activation department activated the wrong line (address). I've spend a lot of money on airtime and data during this time and it's like the customer care department don't care at ALL. Apparently they can only communicate with the activation department via email???? How is this possible??? I will definitely not recommend Vumatel to any of my friends or family. Worst experience ever!!