Lies, inconsistency with stories and costing me money to call you all the time

Vumatel installed my fibre on Sunday. I was told within 2 days i would get my optic #.. I called 3pm on Tuesday to find out what it is and was told they cannot help me if i am not in front of the device! Wednesday i called to get the number (they sent someone the morning and again 7pm the evening to look at the box). I told the lady last night they were just there to "fix" something and she said she would call back so that i can log in with laptop manually and get the Optic number... she never called back! i had to call again to get a third version of the story. Then i am told they have to splice it and it can take 5 days... they spliced it last night 7pm. i called again and was told no, you have to wait 3 hours for the red fx light to go off and for the splicing to "work". this morning i got up still a red light. As i was calling Vumatel were at my gate again? I called again and asked to speak to someone senior and was put on hold for over 16 minutes with NO ONE getting back to me so i hung up. If this is the C rap service i am getting now you can stick your fibre up your @ss!