Lies, empty promises and passing the buck

I had fibre installed into my home (including the ONT) on the 19th of April 2018 but Britelink didn't splice the cables (among other problems caused by them, such as labelling incorrectly or not at all, which houses connect to which fibre points,) in my complex. I was told the splicing would be done within 48 hours after the install.

I have contacted Vumatel numerous times (Ref 58305) to get this done but the lies and excuses came think and fast. First I was told that the body corporate of my complex needs to give permission before fibre can be rolled out in the complex. Strange because fibre had already been rolled out a month ago. I spent several calls throughout the past two weeks explaining and counteracting the various lies, empty excuses and passing the buck of the Vuma Hero consultants.

On Thursday, 3 May I was told the the technical team would arrive on Friday, the 4th of May before end of business, otherwise Saturday, 5 May before 12. It didn't happen on Friday so, like a gullible idiot I cancelled my birthday plans, confirmed with Vumatel on Saturday morning at 9:00 that installation would take place before 12 and waited to no avail. By Monday, 7 May I asked for a manager who contacted their technical division which told him that my fibre isn't working because it is not yet live in my area. Strange as my neighbour is enjoying his fibre which "isn't live yet" and Vumatel's original install team checked that the fibre is live. I explained this to the manager who promised to escalate it (again). The ticket must have been escalated so high that it went beyond any human contact as I have not had any reaction.

Yesterday I was cc'd into an email to Keshnie at Britelink who hasn't bothered to respond at all. I am at my wits' end. Vumatel must surely sanction a contractor which consistently doesn't do the job they're contracted for?

If a Hellopeter complaint doesn't help I will lay a complaint with FTTX Council Africa of which Vumatel is a member. Vumatel is clearly violating their code of ethics.