Level 7 - Zero Customer Service - Zero Internet

I should have realised when first applying for a service contract with Level 7 that they had not customer service or ethics. I was pulled from pillar to post with delays, empty promises and now commitment to make up for their mistakes then and now I find that I am paying for an intermittent connection. For over a week, the internet has gone down every single day at arbitrary times and NO ONE at Level 7 is assisting or providing any sort of feedback.

I have phoned multiple times without answer and have logged tickets that have not been attended to, except for the one "Internet is up and running again" which didn't solve anything. The internet continues to drop multiple times a day and no one is telling me anything.

How can I be paying for uncapped fibre when it's down daily?