RK
Ruan K

1 reviews | Active since Feb 2014

05 Mar 2018, 17:43

Let’s just say this is another typical Vumatel review

So, what do you expect in a review about Vumatel? I pre-ordered my line in September 2017 (ref: ********** 1- ********** 93). Area wasn’t live so I understood that I have to wait. Eventually I got acidentally booked in Cape Town instead of Johannesburg. After a bit of a temper tantrum I calmed myself down and let it go. Around beginning Feb the Facebook team for Vumatel said my area is live and I should call to book an installation. I called and they said, the area isn’t live. After complaining about that they phoned me again saying the area isn’t live on the website yet, but it is actually live, and they will complete all pre-orders and thereafter update the website to show the area as live. I got a call on 15 Feb 2018 (***) asking to confirm my address, nothing more. Eventually I asked my ISP if they have any updates for me, and they got a mail from Britelink (Vumatel contractor doing the last mile installations) saying that a lady called Zandi was given my details (***) and she was supposed to call me by the latest Wednesday 28 Feb to make the installation booking. After obviously not receiving any calls or emails I contacted my ISP again and after about 2 hours on the phone and a whole lot of emails between them, vumatel and britelink, Britelink has now said they do not have my details on their system....... So Vumatel, what the hell are you and Britelink actually doing?

0
Replies (3)
Vumatel
Vumatel's reply06 Mar 2018, 13:22
Official

Good day Ruan

We trust that you are well.

We sincerely apologise for the experience you have had with us thus far. Someone will contact you regarding your issue.

We hope you find the above in order.

Kind Regards

The Vuma Team

RK
Ruan K's update09 Mar 2018, 14:49
Reviewer Update
Guess what Vumatel?????? Britelink called me, said they’ll come and do a site survey, and nothin happened. Today my ISP phoned you with me on the line. Now all the ticket numbers say I’m not even on your damn system???? And after holding 20 minutes to “find more info” we got transferred back to the first person and she said the area isn’t live??? What the hell???????????????????????? I AM SICK AND TIRED OF YOUR USELESS CUSTOMER SERVICE!!!!
RK
Ruan K's update10 Mar 2018, 07:12
Reviewer Update
And now I found another guy in the same area as me, who ordered a month after I did, and he has a booking... Seriously?