Lacking Sales service communication

We finally got fibre from Vumatel installed into the complex at the end of 2017, after I have been struggling with the previous agents to get it ordered. The new agents did a great job getting it done!

Now I have placed an order after all the complex's infrastructure work has been completed, but after a month I have still not received ANY communication from Vumatel. I have my reference number of the order which was displayed on the website, but that is all I have: VT-161 **********

After reading most of the reviews, sadly it seams that using hellopeter is the only way to get someone to contact you from Vumatel. Thus I'm trying to sort this out before it becomes a problem, and is too late.

My current mobile internet contract ends at the end of Jan 2018.

I feel clients should at least be sent an Estimate Installation date after the order has been done. Or told that installation is expected in 2 weeks, or for most it sounds like 2 or 3 months since the order was placed...