Lack of urgency to resolve issue

So on the 22nd October our fibre is down and we call the call Centre to be told with attitude that they are doing maintenance until month end and an sms should have been sent. Upon further investigation it shows that there was no maintenance being donea and there is an issue with out fibre. We keep on calling the call Centre and between them and cell C, there incompetence is beyond me. We are promised that it will be sorted by this day and somebody will come sort it out on this day. It seems nobody knows what’s going on. It’s been 2 weeks of following up and I’m beyond gatvol with the lack of urgency and the trouble this has caused? They are useless from all agents and nothing gets solved. Good luck if you want to deal with such. For a new company wanting market share in a relatively new offering, this is beyond appealing.