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Riyaat W

1 reviews | Active since Dec 2021

18 Sept 2024, 14:55

Lack of service mweb and vumatell

Hi I logged a call as my modem was faulty on the 6/09/2024 with mweb my service provider I explained the situation and we saw the cable was broken and was told the technician don't work weekends keep in mind thebwaiting time for being assisted telephonically is anything between 20 to 40 mins .The 9th I phoned and I was told my ticket was escalated 😅 and that the technician will contact me before end of business day the 9th,10th i again phoned and the ticket was escalated and was again told the technician will get hold of me same thing the 12th the 13th 14th and I wanted to speak to a manager and I was told it takes 3 to 5 days for then to fix it and that I could only speak to a manager of that it's the 18th and I am still waiting for my query to be resolved.i then again contacted vumatell directly the call center and I received I don't even know how to put that service in words ...... without losing my self respect. I was told contact your service provider that is mweb. And when I told the lady ill put them on Hello Peter I was told it's okay I don't care I am again on the phone with mweb and I was told the ticket is with vumatell I must contact them..so I am really at a loss for words. Please help anyone it's frustrating really.

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Replies (3)
Vumatel
Vumatel's reply18 Sept 2024, 19:25
Official
Good day Riyaat

Please there is an outage in your area. Our team is working diligently to repair the outage within the specified timeframe and restore the service promptly. We apologize for the inconvenience thus far.

Kind Regards
The Vuma Team
RW
Riyaat W's update19 Sept 2024, 08:29
Reviewer Update
Good morning. When I booked the call the 6th we did a troubleshoot we establish that the cable is broken and it was booked like that and I was told it would take 3 to 5 working days. After phoning back numerous times I was told it was booked as a faulty grid. I told them the cable is broken when I queried it with my neighbors and they with the same service provider and there wifi was on so clearly the ticket was booked incorrectly or someome is lying. There is and was no communication from vumatell or the service provider if I didn't constantly phoned and followed up trying to get answers from them. I must be patient but the turn around time is 3 to 5 and if there is a safety issue get the police or armed response,communication is key .
RW
Riyaat W's update23 Sept 2024, 14:47
Reviewer Update
It's the 23rd and still not technician that came to my property I had to pay a private person to come to my property and have the wifi sorted I phoned mweb and I was told by the billing department spoke to a shandre don't know of the spelling is correct that even when the wifi was off for the whole month that I am still liable for the the full payment even if I did log a call the 6th and it's the 23rd no one came out I had to get a private technician to come out and have the wifi fixed and i had to pay out of my pocket for hmthere service and for data I must pay for a service that I didn't get to use that's just shows they just want your money but when It comes to service that's another story. All i can say is we as the customer can't complain we either and vuma tell just say take it or we don't.