1 reviews | Active since Jul 2011

04 May 2017, 09:33

Lack of Service, Empty Promises

<p>We installed Vumatel on two Premises. The first property took over a month to get everything working properly after many empty promises! I hoped it was a once off. I am now struggling with the installation at my home. The line was installed but it doesn't work. I've had many many empty promises, yet nothing is fixed, yet no hesitation to bill me!! The phone has been hung up on me a few times when I call them, they put me through to the wrong people, the company is a mess!! I have been given yet another promise today that it will be sorted within 24 hours, who knows if this is just another empty promise like many before this! I'm so sick of them calling themselves vuma heros on their hold recording, but they are anything but heroic at this point, quite the opposite!!</p>

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Replies (1)
Vumatel
Vumatel's reply07 May 2017, 22:05
Official

Hi Graeme

Apologies for the inconvenience caused.

Kindly note that we have escalated your issue to the Installations Manager for further investigation and will be in contact with you.

Should you require any further assistance, kindly send your email to *** .

Kind regards,

The Vuma Team