VS
Vincent S

1 reviews | Active since Oct 2017

06 Oct 2017, 09:58

Lack of Response

I have been calling almost every day, since last week, to try and get somebody to come out and install my line. This morning, i got transeferred through to 7 different people, only to have the call eventually go to a voicemail number. This is getting highly rediculous. All i want is for someone to come through and install my line, but at the moment, that seems like an impossible task. Im not usually an angry person, but the level of service i have been receiving from Vumatel has been beyond rediculous.

0
Replies (5)
VS
Vincent S's update06 Oct 2017, 12:57
Reviewer Update
Soon after posting this, i was told that a technician was on his way, and would arrive shortly, to install my line. That was almost 3 hours ago and still nobody has pitched up.
VS
Vincent S's update06 Oct 2017, 13:45
Reviewer Update
Phoned, and emailed, today. Still no response. When i phoned, i was told that someone will contact me back within 30 minutes. That was over 90 minutes ago.
Vumatel
Vumatel's reply06 Oct 2017, 16:07
Official

Good day Vincent

We trust that you are well.

We apologise for the inconvenience, as per our discussion earlier your complex is not live yet therefore, we cannot do an installation for you.

Regards

The VUMA Team

VS
Vincent S's update09 Oct 2017, 11:10
Reviewer Update
Hi According to your private message, my complex is not live. Then please explain why this is the response I got from Vumatel, via twitter, just this morning? vumatel‏Verified account @vumatel Replying to @HazuraVincentSi Please note that the complex is live and your application is with your ISP and they have to move your work order forward. 2:01 AM - 9 Oct 2017
VS
Vincent S's update13 Oct 2017, 15:19
Reviewer Update
Another week gone by and still nothing.