Lack of Ownership of Service

Item: Vumatel
Rating: 2
Author: F 05 Naidoo

I have been back and forth from Afrihost and Vuma all week! Now I get told it is a maintenance issue with Britelink (their contractors) but they havent received a response yet. I find this completely unacceptable. Pay for fibre per month but what happens to the days you are without it? I am highly disappointed and I feel like I should take this to the media. This is ****************!!! Someone needs to take responsibility and fix this situation! Be it Afrihost or Vuma.

Helpful (0)

Replies (2)

Vumatel's replyOfficial

30 Oct 2017, 13:24

Hi Fazlin,

Please accept our sincere apology for the service you have experienced thus far. Kindly note that we are dealing with the matter and we will be in contact with you.

Regards,

The Vuma Team.

Vumatel's reply30 Oct 2017, 13:24

Official

Hi Fazlin,

Please accept our sincere apology for the service you have experienced thus far. Kindly note that we are dealing with the matter and we will be in contact with you.

Regards,

The Vuma Team.

F0N

F 05 Naidoo's updateReviewer Update

31 Oct 2017, 11:08

So Vuma called me and promised to call back yesterday already, no response. Britelink was also supposed to call back- no response. Afrihost has not contacted me in two days. This unacceptable. I am cancelling and I will report this at all avenues should I be liable for any penalties.

F0N

F 05 Naidoo's update31 Oct 2017, 11:08

Reviewer Update