LACK OF INFORMATION AND FRUSTRATED!!

Such a frustrating experience when internet is needed during these difficult times.

I contacted Vumatel to assist me with a Fibre line, they asked me which ISP i would be interested in and based on price I said MTN - Supersonic (which Im still waiting to contact me back with the different packages) they failed to explain to me that I will automatically be linked to that ISP because they have an agreement with the ISP providers to install the fibre line.

I decided to go with another IPS provider because Supersonic has not contacted me back to date with the different options they have to offer.

Now I am NOT able to go with another provider because im linked to Supersonic and no one seems to be able to cancel supersonic.

I think you should inform clients of the process before they select an ISP! It cant be that hard to cancel Supersonic from my Vumatel order number, how difficult can it be to transfer whatever cost over to the new ISP provider.

Please get this mess-ups sorted out as I need internet to do my job!