NE
Nathan E
1 reviews | Active since Apr 2024
04 Apr 2024, 09:58
Lack of help from contact center!!!
t is taking Vumatel reach more than a week to resolve an activation request that was sent by my ISP. They changed there order system, but do not train there staff with regards to the new system and order numbers, I get promised that they going to escalate and call back, but nobody ever calls. I have spent more than R250 airtime on minutes and counting on calling them everytime but nobody is of any help. They put you on hold for minutes on end then they drop the call and dont even call back. If there was any other fibre provider in my area I would have left Vuma already by now.
Helpful (0)
Replies (5)0
Replies (5)
Vumatel's replyOfficial
04 Apr 2024, 13:10Good day Nathan
Thank you for taking our call. We have escalated your order to our activations team.
Regards
The Vuma Team
Thank you for taking our call. We have escalated your order to our activations team.
Regards
The Vuma Team
Vumatel's reply04 Apr 2024, 13:10
Official
Good day Nathan
Thank you for taking our call. We have escalated your order to our activations team.
Regards
The Vuma Team
Thank you for taking our call. We have escalated your order to our activations team.
Regards
The Vuma Team
NE
Nathan E's updateReviewer Update
05 Apr 2024, 11:30So afetr recieving a call back from one of there agents regarding this post, they said they would call me back shortly after they have escalated it to there activation team. 24 hours later and no call back. Without internet at my home for more than a week and for the work I do, i require a strong internet connection if I am required to do some work at home. So not only am I waisting alot of money on airtime because I dont get any call backs as promised and I have to call in myself, but you are potentionaly effecting my income as well!
NE
Nathan E's update05 Apr 2024, 11:30
Reviewer Update
So afetr recieving a call back from one of there agents regarding this post, they said they would call me back shortly after they have escalated it to there activation team. 24 hours later and no call back. Without internet at my home for more than a week and for the work I do, i require a strong internet connection if I am required to do some work at home. So not only am I waisting alot of money on airtime because I dont get any call backs as promised and I have to call in myself, but you are potentionaly effecting my income as well!
NE
Nathan E's updateReviewer Update
08 Apr 2024, 14:14so its another weekend with fibre and any communication from vumatel. heading into the 3rd week of no internet!!!!
NE
Nathan E's update08 Apr 2024, 14:14
Reviewer Update
so its another weekend with fibre and any communication from vumatel. heading into the 3rd week of no internet!!!!
NE
Nathan E's updateReviewer Update
08 Apr 2024, 14:15 so its another weekend without fibre and any communication from vumatel. heading into the 3rd week of no internet!!!!
NE
Nathan E's update08 Apr 2024, 14:15
Reviewer Update
so its another weekend without fibre and any communication from vumatel. heading into the 3rd week of no internet!!!!
NE
Nathan E's updateReviewer Update
08 Apr 2024, 14:40and now when you call them it says you must hang on for an agent but then the call drops and goes to the line to rate the service!
NE
Nathan E's update08 Apr 2024, 14:40
Reviewer Update
and now when you call them it says you must hang on for an agent but then the call drops and goes to the line to rate the service!