Lack of concern to resolve low fibre speeds

Noted majorly low fibre speed of only +/- 92mb on a 1000mb line. Package was upgraded since August 2019. Only truly thoroughly checked speed end October 2020 and submitted my initial fault to Afrihost, who after requesting I perform speed test and send proof, than only sent technician to perform same tests. Thereafter failing to supply feedback or contact for 2 weeks, I was forced to involve ombudsman. Only than did correct Afrihost department become involved. And to date(02/12/2020), after 4 speed test,including one performed remotely proving fault not on caused by my side, am again requested to to perform additional speed test with a cat6 cable. All this has proven is that neither Afrihost or Vumatel have concern for actually resolving issue and instead perform continuous speed, which show the exact thing as before, so it can be that something was being done. Though in truth nothing to actually resolve, progress or even actually escalate matter. Best part is I am still being charged for for1000mb fibre line and still only receiving 92mb actual speed. All I can do is hope that Pranav from Afrihost critical care is able to resolve issue soon before I am forced to escalate matter even further.