AK
Ashleigh K
1 reviews | Active since Jan 2020
04 Jun 2021, 12:38
Lack of Comprehensive Communication
We have been waiting for over 2 weeks now for Vumatel to activate our home fibre line. Not only is this costing me time but MONEY as both my husband and I work from home. and this is extremely frustrating! They do not give you any sort of comprehensive feedback as to what the hold up is etc and it is utterly disappointing that we have paid for this service and no sort of movement has been made! not to mention the amount of money spend on airtime following up, calling, emailing, trying to get to the bottom of the hold up! It is impossible for something as straight forward as an activation to be taking this long. Not happy customers!
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Replies (6)
Vumatel's replyOfficial
07 Jun 2021, 12:59Hi Ashleigh
When checking on the order status, it shows to have been activated, kindly advise on the status of the connection currently?
Kind regards,
The Vuma team
When checking on the order status, it shows to have been activated, kindly advise on the status of the connection currently?
Kind regards,
The Vuma team
Vumatel's reply07 Jun 2021, 12:59
Official
Hi Ashleigh
When checking on the order status, it shows to have been activated, kindly advise on the status of the connection currently?
Kind regards,
The Vuma team
When checking on the order status, it shows to have been activated, kindly advise on the status of the connection currently?
Kind regards,
The Vuma team
AK
Ashleigh K's updateReviewer Update
07 Jun 2021, 15:28 am at a dead end here. I have you telling me it's activated and then I have someone viabtwitter telling me they are escalating my issue to the installation team. So who do I believe here? Why are you guys not directing someone to PHYSICALLY CALL Me to sort this problem out. I mean seriously, would you rather I cancel my account and you lose this sale? Please advise which one it is. This is beginning to become ridiculously frustrating. I mean how are we mea t to do business properly if things aren't being run properly on your end? Please, I want this issue to be resolved BY THIS WEEK!!!Like · Reply · Delete · 2m
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AK
Ashleigh K's update07 Jun 2021, 15:28
Reviewer Update
am at a dead end here. I have you telling me it's activated and then I have someone viabtwitter telling me they are escalating my issue to the installation team. So who do I believe here? Why are you guys not directing someone to PHYSICALLY CALL Me to sort this problem out. I mean seriously, would you rather I cancel my account and you lose this sale? Please advise which one it is. This is beginning to become ridiculously frustrating. I mean how are we mea t to do business properly if things aren't being run properly on your end? Please, I want this issue to be resolved BY THIS WEEK!!!Like · Reply · Delete · 2m
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Vumatel's replyOfficial
08 Jun 2021, 10:01 Good day Ashleigh
We have escalated the issue to the installation team to look further into it, to establish the root cause. We will be making contact to advise on the next step in resolving the issue at hand, apologies for the delay.
Kind regards,
The Vuma team
We have escalated the issue to the installation team to look further into it, to establish the root cause. We will be making contact to advise on the next step in resolving the issue at hand, apologies for the delay.
Kind regards,
The Vuma team
Vumatel's reply08 Jun 2021, 10:01
Official
Good day Ashleigh
We have escalated the issue to the installation team to look further into it, to establish the root cause. We will be making contact to advise on the next step in resolving the issue at hand, apologies for the delay.
Kind regards,
The Vuma team
We have escalated the issue to the installation team to look further into it, to establish the root cause. We will be making contact to advise on the next step in resolving the issue at hand, apologies for the delay.
Kind regards,
The Vuma team
AK
Ashleigh K's updateReviewer Update
09 Jun 2021, 07:05yesterday your twitter team advised that a follow up email was sent. its now been 24 hours and STILL no communication with us! WHAT IS THE PROBLEM???!!!!!!! My husband and I both work from home this is just absolutely UNACCEPTABLE NOW!
AK
Ashleigh K's update09 Jun 2021, 07:05
Reviewer Update
yesterday your twitter team advised that a follow up email was sent. its now been 24 hours and STILL no communication with us! WHAT IS THE PROBLEM???!!!!!!! My husband and I both work from home this is just absolutely UNACCEPTABLE NOW!
AK
Ashleigh K's updateReviewer Update
09 Jun 2021, 13:22Still no response neither on here or personally.
AK
Ashleigh K's update09 Jun 2021, 13:22
Reviewer Update
Still no response neither on here or personally.
AK
Ashleigh K's updateReviewer Update
10 Jun 2021, 09:45Sophie, please contact me urgently. I have been trying since yesterday to get hold of you. You have not thought to follow up with me re: the email you asked me to send you. You did not give me your email address nor have you emailed me yourself. I still await the phone call regarding your team coming out to my house!
AK
Ashleigh K's update10 Jun 2021, 09:45
Reviewer Update
Sophie, please contact me urgently. I have been trying since yesterday to get hold of you. You have not thought to follow up with me re: the email you asked me to send you. You did not give me your email address nor have you emailed me yourself. I still await the phone call regarding your team coming out to my house!