Lack of competent service and poor communication

Very disappointed with really dismal service and rather poor communication. The technicians arrive at the complex where the installation needs to be done with no knowledge of whats happening in the complex regarding fibre which they installed there. They eventually, after searching for their boxes, assume that there is no fibre running to the complex. On enquiring from my neighbours I find out that everybody in the complex have fibre connections from Vumatel and i even find their boxes. When i call Vumatel who have by now cancelled this long awaited install they refise to return. They then pitch the next day unannounced, with no prior call or contact. Fortunatrly my son was at home and received them. They proceeded with some work on the outside of the complex and then had a discussion among themselves and left without any explabation on a way forward. I tried contacting them and was told to go through Fibrestream my service provider, who were just as in the dark. They later send an email which i receive the next dsy asking if we could give them a date and time to complete the installation. When i called them they claimed they were unable to get me on my mobile. A bkatant lie as all I did was wait for a call from either them or Fibrestream who was suppose to update me. I am so disappointed since my sons are busy with online studies and exams and a simple process is taking more than half the month to accomplish. It's a real pity that Vumatel is the only Fibre provider in the Glenvista area or I would have sought an alternative already. It's probably why they don't really care. This is just incompetence and poor communication.