Lack of communication

I just don't understand how it's so difficult just to capture an order. Clearly their systems are faulty. I have done an application through Vodacom for fibre. I never received a reference number for the application they did on behalf of me at Vumatel.

When phoning Vumatel they never picked up my details. At this point I was not sure where the problem is Vodacom or Vumatel.

I then cancelled my application with Vodacom since the application never went through to Vumatel. I then did a new application with Cell C and at least received a VT reference number. Within 2 weeks nobody contacted me. I phoned Vumatel to ask what the status is and the call centre agent said I should receive a phone call the following morning. I never received the phone call and phoned again. Apparently he was supposed to capture my details so its saved under a "scheduling" tab, so either the guy bluntly **** to me and never did it or their system is very faulty.