PM
Puleng M
1 reviews | Active since Mar 2020
23 Sept 2024, 11:52
Ko connection
I made payment today but I have been told to wait 48 to 72 hours in order for the payment to reflect. Please urgently assist I have sent through the pop to webafrica
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
23 Sept 2024, 12:58Good day Puleng
Please follow up with your ISP as your service has been cancelled on our end, and we unfortunately can not assist with account related inquiries.
Kind Regards
The Vuma Team
Please follow up with your ISP as your service has been cancelled on our end, and we unfortunately can not assist with account related inquiries.
Kind Regards
The Vuma Team
Vumatel's reply23 Sept 2024, 12:58
Official
Good day Puleng
Please follow up with your ISP as your service has been cancelled on our end, and we unfortunately can not assist with account related inquiries.
Kind Regards
The Vuma Team
Please follow up with your ISP as your service has been cancelled on our end, and we unfortunately can not assist with account related inquiries.
Kind Regards
The Vuma Team
PM
Puleng M's updateReviewer Update
23 Sept 2024, 13:02*Chanel O.*: We would need to send this off to Vuma so that a payment trace can be done as the payment is not reflecting on our end.
Which service has been canceled, I am confused. Please see above response from webafrica consultat after I sent her proof of payment. . Can somebody please take accountability.
Which service has been canceled, I am confused. Please see above response from webafrica consultat after I sent her proof of payment. . Can somebody please take accountability.
PM
Puleng M's update23 Sept 2024, 13:02
Reviewer Update
*Chanel O.*: We would need to send this off to Vuma so that a payment trace can be done as the payment is not reflecting on our end.
Which service has been canceled, I am confused. Please see above response from webafrica consultat after I sent her proof of payment. . Can somebody please take accountability.
Which service has been canceled, I am confused. Please see above response from webafrica consultat after I sent her proof of payment. . Can somebody please take accountability.
Vumatel's replyOfficial
23 Sept 2024, 15:28Good day Puleng
Please follow up with your ISP as your service has been cancelled on our end no active order. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Please follow up with your ISP as your service has been cancelled on our end no active order. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Vumatel's reply23 Sept 2024, 15:28
Official
Good day Puleng
Please follow up with your ISP as your service has been cancelled on our end no active order. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Please follow up with your ISP as your service has been cancelled on our end no active order. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
PM
Puleng M's updateReviewer Update
25 Sept 2024, 11:59 I have confirmed that your order was escalated and is currently being processed by Vumatel's Networks Department and we are awaiting feedback from the network team.Thus us the feedback I received from ISP funny they should mention your name meanwhile you're not involved. The email was sent on Monday already sent to uou guys but you have not actioned.
PM
Puleng M's update25 Sept 2024, 11:59
Reviewer Update
I have confirmed that your order was escalated and is currently being processed by Vumatel's Networks Department and we are awaiting feedback from the network team.Thus us the feedback I received from ISP funny they should mention your name meanwhile you're not involved. The email was sent on Monday already sent to uou guys but you have not actioned.