CS
Cheslyn S
1 reviews | Active since Jul 2019
19 Jul 2022, 08:02
*** service
Having a really *** experience with this service. I’ve been down since Wednesday and no success until today.It seems as if you hitting a brick wall and getting nowhere slowly. Every time your ticket ID just gets escalated but no one ever phone or message you unless you do.
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
19 Jul 2022, 09:10Good day Cheslyn
Thanks for taking our call earlier today.
Please note that we have re-opened the ticket and assigned it to maintenance to assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Thanks for taking our call earlier today.
Please note that we have re-opened the ticket and assigned it to maintenance to assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Vumatel's reply19 Jul 2022, 09:10
Official
Good day Cheslyn
Thanks for taking our call earlier today.
Please note that we have re-opened the ticket and assigned it to maintenance to assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Thanks for taking our call earlier today.
Please note that we have re-opened the ticket and assigned it to maintenance to assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
CS
Cheslyn S's updateReviewer Update
19 Jul 2022, 10:45Hi Zoleka
I just received a call from Afrihost but the same soppi story of escalation to the maintenance team arises.
I can’t seem to get a direct or positive answer from there side.
Is there perhaps any progress or feedback from your teams side.
I just received a call from Afrihost but the same soppi story of escalation to the maintenance team arises.
I can’t seem to get a direct or positive answer from there side.
Is there perhaps any progress or feedback from your teams side.
CS
Cheslyn S's update19 Jul 2022, 10:45
Reviewer Update
Hi Zoleka
I just received a call from Afrihost but the same soppi story of escalation to the maintenance team arises.
I can’t seem to get a direct or positive answer from there side.
Is there perhaps any progress or feedback from your teams side.
I just received a call from Afrihost but the same soppi story of escalation to the maintenance team arises.
I can’t seem to get a direct or positive answer from there side.
Is there perhaps any progress or feedback from your teams side.
Vumatel's replyOfficial
20 Jul 2022, 13:09Good day Cheslyn
Hope this email finds you well.
Please note that we sent your ticket to Cape Town support team to dispatch a Technician to your premises and assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Hope this email finds you well.
Please note that we sent your ticket to Cape Town support team to dispatch a Technician to your premises and assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Vumatel's reply20 Jul 2022, 13:09
Official
Good day Cheslyn
Hope this email finds you well.
Please note that we sent your ticket to Cape Town support team to dispatch a Technician to your premises and assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Hope this email finds you well.
Please note that we sent your ticket to Cape Town support team to dispatch a Technician to your premises and assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
CS
Cheslyn S's updateReviewer Update
21 Jul 2022, 08:47Well Well Well…….really disgusted In service/feedback rendered.
Its the 9th day now without WiFi and only received a call once regarding the matter.
All you say is that the matter he’s been assigned to the maintenance team.
Fock that.
Not once is my money short or broken when I pay for my service.
If this is the result that we as customers get for a service then something drastically needs to be done.
The ***est service ever.
Afrihost clearly needs to get a new contractor. This service is ****
Its the 9th day now without WiFi and only received a call once regarding the matter.
All you say is that the matter he’s been assigned to the maintenance team.
Fock that.
Not once is my money short or broken when I pay for my service.
If this is the result that we as customers get for a service then something drastically needs to be done.
The ***est service ever.
Afrihost clearly needs to get a new contractor. This service is ****
CS
Cheslyn S's update21 Jul 2022, 08:47
Reviewer Update
Well Well Well…….really disgusted In service/feedback rendered.
Its the 9th day now without WiFi and only received a call once regarding the matter.
All you say is that the matter he’s been assigned to the maintenance team.
Fock that.
Not once is my money short or broken when I pay for my service.
If this is the result that we as customers get for a service then something drastically needs to be done.
The ***est service ever.
Afrihost clearly needs to get a new contractor. This service is ****
Its the 9th day now without WiFi and only received a call once regarding the matter.
All you say is that the matter he’s been assigned to the maintenance team.
Fock that.
Not once is my money short or broken when I pay for my service.
If this is the result that we as customers get for a service then something drastically needs to be done.
The ***est service ever.
Afrihost clearly needs to get a new contractor. This service is ****