Just when you thought service delivery cant get worse than Telkom ,Vumatel arrived.......

Just when we thought we cant get worse service than Telkom we get Vumatel......What a headache!! Installation from outside my property to the inside of my house with the placement of the cpe device took place on the 23 August 2018. The installation technician who did the installation never informed us that their is another technician coming to perform the line splicing hence nobody was available when the splicing technician arrived at my house later on the 23/08.....Iv been on the phone almost everyday now since then with Vumatel trying to get my line active, everyday a call center puts me on hold for almost 20 minutes at a time then only to say that somebody else from vuma will phone me back the same day still.....I still have not received one call back from a vumatel rep....Iv sent a mail to their support email at: ********** still not even a response on the mail. On the 04/09/18 after a call of over 40minutes and countless time on hold I was promised that Jerry from the scheduling department will phone me back the same day still, I'm still waiting for Jerry's call.....On all previous calls I have asked for a reference ticket number only to be told that they don't do reference tickets but today I eventually got a ref ticket: 69914. On Sunday 02/09 the blue light on the cpe unit stayed stable, I then contacted vuma call center who confirmed if it doesn't flash then it means the line is on, I then phone my ISP on 03/09 to switch on my Data from the 03/09, only to find out that blue light started to flash again which means its still not active......No I'm paying for a ISP service from the 03/09 with still no internet usage.....I had to cancel my ADSL service with 30 days notice, which was done with no problem which my ADSL line was disconnected then on the 31/08, so now iv got no internet at my house and I app**** for the fiber line with more than enough time as vuma clearly states that from installation turn around time for an active line is 5 days.......its been 13 days now with calls made to their call center almost everyday...... Then on top of this when I did the initial request for the installation I chose axxess as my ISP through the vuma website as axxess will then be liable for the installation cost, this info never pulled through and I emailed Aamina Frank who is the rep who contacted me initially to arrange the first installation to enquire about this with up to this date no response from her.......I then accepted the fact that I will fork out the R1725 for the installation as I do need the fiber as I have already cancelled my ADSL service, so my whole experience with Vumatel has been one big nightmare with still no active internet connection and no still no answer on when I will have a active working service.....