Hellopeter
Share Your Experience
PT
Peggy T

1 reviews | Active since Oct 2019

11 Dec 2023, 23:42

Jabulani junction installation

I made a payment on the 30th November to day nothing has been installed and no wifi . This ***** of a company has been living and saying they will sent people to no avail. I had to write exams with a cellphone data while I paid R399 . Now I want my money NOW! Refund my MONEY as you FAILED TO PROVIDE A SERVICE

0
Replies (6)
Vumatel
Vumatel's reply12 Dec 2023, 11:40
Official
Good morning Peggy 

We trsut that you are well 

We tried to contact you a few minutes ago and could not get through to you. Kindly note that there is no payment on the order. Please email us the proof of payment at ***. 

Kind Regards 
The Vuma Team 

Best regards,

PT
Peggy T's update12 Dec 2023, 21:49
Reviewer Update
Hi there.. I work in a call center it's not easy to see an incoming call and no messages left . I have emailed you my proof of payment and your conformation of this fact.
Vumatel
Vumatel's reply13 Dec 2023, 08:51
Official
Thank you,  Peggy. We will look into the email. 

Regards 
The Vuma Team 

Best regards,

PT
Peggy T's update13 Dec 2023, 22:18
Reviewer Update
I would like feedback asap your people ignored my request and came and installed 2 weeks later I need my refund for the none service provided. The 2 managers spoke to me today Vincent I think but as expected no one called me back . This is appalling service. I emailed the proof last night already and still no reply!!!!! I need answers now
PT
Peggy T's update16 Dec 2023, 22:41
Reviewer Update
5 days later no solution can u tell me the way ****en foward . I paid full month service and I want to be refunded for the 2 weeks of NO service
PT
Peggy T's update21 Dec 2023, 00:05
Reviewer Update
My complaint is still not attended too . This *********** company that can't even get the correct of the word "TRUST on such a huge platform! How do I even expect consumer service from them when the submit a reply without proof reading their response ! Super disgusting service. I have not been reimbursed for the 2 weeks I paid with NO service. Nor have I received a plan of action regarding the next month . 9days in and yet no solution to my complaint! How disgusting is that