I’ve never experienced such poor service

I’ve never experienced such poor service. WebAfrica offers no proper contact options—no email or phone number—which is unacceptable. It's been 3 weeks of back-and-forth just to get a new fibre order. After my first payment, service was terminated after one day. I was told the refund would take 5–7 days, which I couldn't wait due to working from home. I was then sent a payment link for an old address, even after providing my correct address and router serial number. The agent claimed the refund was processed and told me to check again the next week. Now it's Monday, and I'm told there's no refund showing on my account. I’m beyond frustrated—not just because of the money, but because this situation is affecting my job. I just want my refund so I can find a reliable provider. If I could give zero stars, I would.